Our Commitment to Privacy
We collect two kinds of information about our online visitors: personal and non-personal. Visitors are not required to register to access the public pages of our sites. Non-personal information is collected to track statistical information regarding the number and type of guests visiting Fact Scan sites in order to guide our efforts to improve our sites. The non-personal information we monitor includes the browser type and operating system used by our visitors; areas of the sites visited; date and time of access; host or service-provider information; and identification of the referring site. This information is used exclusively for our internal purposes and is not disclosed to any non-affiliated third parties. More detail is provided below.
If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.
- - Information We Collect
- - Using Information We Collect
- - How We Use Email
- - Information We Share with Others and Your Privacy Rights
- - Updating or Reviewing Your Information
- - Your Choices About Receiving Promotional Communications
- - Cookies and Pixel Tags
- - Security
- - Links to Other Sites
- - Privacy of Children on Our website
- - Questions or Comments?
Information We Collect
We may collect information (including your name, postal addresses, billing address, telephone number, email address and, when necessary, login data) when you:
- - Place an order from the Fact Scan site
- - Return an item or make an exchange
- - Inquire about our products or services
- - Receive a gift package
- - Create an account or user profile
- - Subscribe to email
- - Enter a sweepstakes, contest or promotion
- - Are referred to us through a marketing promotion or business affiliate
- - Participate in a marketing survey, promotion, or event
- - Register, connect, or otherwise access the Website through one or more of your social media accounts, such as Facebook, Twitter, Foursquare or Instagram
We also gather information about how visitors navigate through our website by using click stream data gathered with "cookies" and/or online tools such as "pixel tags." See Cookies and Pixel Tags for further information.
Each time you visit this Website we collect the date and time you access our website, the Internet domain from which you access our website, the website you visited immediately prior to visiting our website, a record of the pages you've visited on our website) and general information about your system including operating system, browser type and version, browser settings connection speed, and screen resolution. We also maintain a record of your product interests and the purchases you make with us online or by phone.
Fact Scan may use Google Analytics to help us gather details about the use of our websites. Google Analytics is a Web analytics tool that helps website owners understand how visitors engage with their sites. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. For more information, please visit https://policies.google.com/privacy.
Using Information We Collect
We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
- - Process and track your orders
- - Provide the products and services you request
- - Contact you about the status of an order
- - Send you promotional mailers
- - Send you email
- - Identify your product and service preferences
- - Customize our communications to you
- - Provide information concerning products you have purchased
- - Improve our merchandise selection and customer service
How We Use Email
When you provide us your email address we may send you emails to confirm your registration, process donations and orders, respond to a request, provide customer service, or promote products, services, contests, sweepstakes, and related matters.
Information We Share with Others and Your Privacy Rights
Use of this Website may require interfacing with other websites, software, platforms, systems, and processes. We may share information about you with other such websites, software, platforms, systems, and processes in order to improve your experience on the Website. We do not, however, sell or rent your personal information to third parties.
We also contract with service providers to maintain and manage our customer information, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services.
Fact Scan reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Fact Scan.
Updating or Reviewing Your Information
If you wish to edit your personal information you may email us at firstname.lastname@example.org. To protect your privacy, we will need to validate your identity before you update or review your information.
Your Choices About Receiving Promotional Communications
We want to communicate with you only if you want to hear from us. If you would like to have your name and address removed from receiving promotional mailers through the US Postal Service, email or otherwise, please contact us by calling, writing or emailing us.
We will add your name and address to our "Do Not Contact" list and ensure that we honor your request. Please note that any requests to update your personal information by postal mail or phone, may take up to ten (10) days to process. If, due to human error, you continue to receive unwanted communications, please contact us again and we will correct the situation.
If for any reason you do not want to receive promotional (i.e. not order-related) emails that notify you of new product arrivals, exclusive offers, upcoming events, sweepstakes, contests, and more, simply click the unsubscribe link provided at the bottom of every email we send.
Cookies and Pixel Tags
A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages you've visited on their site.
- - Recognize you when you return to our website
- - Study how our guests navigate through our website and which products they request in site searches
- - Process your order on our website
Protecting your personal information is important to us. Secure Sockets Layer (SSL) technology is used by to protect certain information that is transmitted over the Internet. If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If your browser does not support SSL, you may get an upgrade from the browser manufacturer's website.
Identity thieves sometimes send fraudulent email messages to trick customers into divulging personal or financial information (a practice known as "phishing"). Many of these emails feature unauthorized uses of company logos and language. Some of these emails even go as far as showing exact copies of website pages. These emails and websites attempt to trick people into providing personal information such as: log-on IDs, passwords, credit card numbers, bank account information, Social Security Numbers, and other sensitive information. FACT SCAN DOES NOT REQUEST PERSONAL INFORMATION FROM CUSTOMERS VIA EMAIL. PLEASE NOTE THAT EMAIL IS NOT ENCRYPTED AND IS NOT CONSIDERED A SECURE MEANS OF TRANSMITTING PERSONAL INFORMATION. If you have received or entered personal information in response to a suspicious email, pop-up or phony website claiming to be affiliated with Fact Scan or its affiliates, please email us at email@example.com immediately.
Links to Other Sites
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of Fact Scan and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. Fact Scan is not responsible for the content or practices of any linked websites which are provided solely for the convenience and information of our visitors.
Privacy of Children on Our Web Site
The Children's Online Privacy Protection Act and imposes certain requirements on websites directed toward children under 13 that collect information on those children, or on websites that know they are collecting information on children under the age of 13. It is our policy not to collect personal information on any person under 13.
Questions or Comments?
For questions, comments, or assistance, we invite you to contact us at contact @ factscan.net
Effective January 1, 2018